Terms & Conditions
1. GENERAL
1.1 Lacy Pretties OÜ is a company registered in the Estonia under registration number 16144310, and located at; Kondi tee 21, Intsu Küla, Viljandimaa, Estonia, 69611
1.2 Lacy Pretties OÜ can be reached for any questions regarding the Terms and Conditions and matters connected to any orders or purchases via email hello@lacypretties.com.
1.3. These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain lacypretties.com or any sub-domains, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.
Please make sure you have read and understood them before placing an order.
1.4 Lacy Pretties reserves the right to amend these Terms and Condition at any time. The new version will not be retroactive and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.
2. CONCLUSION OF CONTRACT
2.1 By placing an order on the Site, you are offered to purchase products subject to these Terms and Conditions. On Site you will follow the the below steps in completing your order.
- Find the product(s) you want on the Lacy Pretties website
- Select the size you require and press ‘Add to Cart’
- Once you’ve added all of the items you require to your cart, select checkout option
- You will be asked to input your shipping & billing details
- Review your order to ensure all items & details are correct
- Press ‘Complete Order’
- You will then receive an order confirmation via email to the email address provided at the time of ordering
2.2 In the unlikely circumstance we’d be unable to fulfil your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose and all possible solutions.
2.3 Remember to check your cart and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend or cancel your order once it has been submitted. Please do contact us via email hello@lacypretties.com and our customer support team will do their best to help you, but please note order cancellations or changes to orders may not be possible.
2.4 Lacy Pretties reserves the right to reject or cancel your order fulfilment of all orders placed on the Lacy Pretties website. We explicitly reserve the right to not accept your order for any of the following reasons:
- The product is not available / in stock
- Your billing information is not correct or not verifiable
- Your order has been suspected of fraudulent activity
- We could not deliver to the address provided by yourself
- Force Majeure
- In the event of misspelling, pricing or other errors or mistakes in the website information
3.1 The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.
3.2 Lacy Pretties has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which may appear on the Site.
3.3 There are various payments available to you which will be available upon adding your country during the checkout process.
3.4 All payments are subject to validation checks and authorisation by the payment service provider you have chosen. If the provider (Maksekeskus) refuses to, or does not for any reason, authorise payment, you will then be notified by email and/or during checkout.
3.5 We use EUR as our main currency. Orders can be securely paid using all major cards (Visa, Mastercard & Maestro). In Estonia we also offer Maksekeskus payment through local bank links (Swedbank, SEB, LHV. Coop Pank & Luminor) All payments are made outside of the e-store environment, in the safe payment environment of the service provider. The Seller shall have no access to the Customer’s bank details or credit card details.
4. PRICES MAY VARY ACROSS STORES.
4.1 Conversion rates may apply to prices across destination specific stores.
4.2 Lacy Pretties reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.
5. SHIPPING & DELIVERY
5.1 All orders made on the Lacy Pretties website are despatched from Estonia. We aim to get all orders out within 5 days; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in your shipping confirmation email.
5.2 Depending on where you are located, you will be given various delivery options. The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process.
5.3 Free delivery is only applicable to orders over the specified basket value as declared on the Lacy Pretties website homepage. Your order will be despatched with our Standard Delivery service.
5.4 We will carry out a pre-authorisation check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
5.5 Lacy Pretties cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following: Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
5.8 Our carriers do not deliver on weekends and public holidays.
6. CUSTOMS
6.1 Countries outside of the European Union may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.
6.2 If you refuse to pay the duties to release your order, the order may subsequently be abandoned by the courier and made non-refundable. Lacy Pretties will make every effort to ensure the parcel can be shipped back to the warehouse and refunded. Shipping and handling fees may in this case be applied to the customer.
6.3 Lacy Pretties is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.
7. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
7.1 You can return products up to 14 days after the products have been received. Returns are accepted provided that the product is in its original condition, with all labels and tags still be attached, with no make up stains, marks, pulls or rips of garments. Please note our Refund Policy may vary throughout peak sales periods, please refer to our Shipping & Returns for any relevant updates.
7.2 Once your return reaches our warehouse and has been processed by us, we will issue your refund. We will endeavour to complete your return within 48 hours on working days (Monday-Friday). Please allow up to 5 days for your funds to arrive back into your account.
7.4 Refunds may only be made to the same payment method used to place the order.
8. PROMOTIONS / OFFERS
8.1 Once a Lacy Pretties Gift Card has been issued, the card becomes that customers’ property. Gift Cards cannot be used in the purchase of another Gift Card.
8.2 Gift Card is valid for 1 year from making the purchase
8.3 Gift Cards are non-transferable and may not be returned or redeemed for cash.
8.4 If your order total is less than the value of the Gift Card, the remaining balance can not be refunded. If your order exceeds the value of the Gift Card the remaining balance must be paid by credit or debit card.
8.5 If you return products you have purchased using a Gift Card you will have to choose something else from our collection. We will not exchange gift cards for cash.
8.6 We do not take responsibility if a Gift Card is lost, stolen, destroyed or used without permission.
8.6 Only one discount code can be used per order. Lacy Pretties reserves the right to refuse or cancel the use of a discount code without any further discussion.
8.7 Discount only applied when entered at checkout.
8.8 Discount code cannot be used in conjunction with any other discount code or offer and is valid on full price lines only.
8.9 Excludes: Outlet, Gift Cards, Gift Wrap, Underwear Care Bags & Delivery.
8.10 Offers cannot be applied to previously ordered items.
8.11 All items are subject to availability at time of order.
9. COMPLAINTS
9.1 We take all complaints very seriously and try to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to contact us via email hello@lacypretties.com to contact our customer support as soon as possible.
10. PRIVACY POLICY
10.1 Please check our Privacy Policy which forms part of these Terms and Conditions
11. INTELLECTUAL PROPERTY RIGHTS
11.1 Lacy Pretties owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
11.2 Permission is granted to temporarily download one copy of the materials (information or software) on Lacy Pretties OÜ's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Lacy Pretties OÜ's web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lacy Pretties OÜ at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
These Terms and Conditions were last modified on May 31st, 2021.
